Frequently Asked Questions

Everything you need to know about Sam's Guide.

General

What is Sam's Guide?

Sam's Guide is an AI-powered homeopathy platform. It helps you understand your symptoms, explore natural remedies, and connect with certified homeopaths for online consultations.

Is SAM a real doctor?

No. SAM is an AI chatbot built on homeopathic principles. It's a guide — not a replacement for professional medical advice. For health concerns, always consult a qualified practitioner.

Do I need to register to use SAM?

Yes. A free account is required so we can provide personalised guidance, maintain your session history, and keep your data secure.

How many times can I chat with SAM for free?

The Free plan includes 3 AI chat sessions per month.

What counts as a chat session?

A session is one complete conversation with SAM — from opening a chat to concluding it.

Does SAM save my history?

Yes. All past conversations are securely stored in your dashboard under Health History.

Plans & Billing

Is Sam's Guide a replacement for a doctor or homeopathic practitioner?

No. Sam's Guide is an educational and guidance tool, not a medical service. Our AI assistant provides general information about homeopathy to help you understand your options. For personalised advice, always consult a qualified practitioner — and we can help you find one.

What happens when I use up my free chat sessions?

On the Free plan you get 3 AI chat sessions. Once you reach that limit, you will be prompted to upgrade to a paid plan for unlimited access. You can still browse practitioners and book appointments on any plan.

Can I cancel my subscription at any time?

Yes. There are no long-term contracts. Monthly subscribers can cancel at any time and retain access until the end of their billing period. Annual subscribers are billed for the full year upfront but can cancel to prevent future renewals.

How is my personal information and chat history kept private?

Your conversations with Sam are stored securely and are only visible to you. We do not share your personal information or health discussions with third parties. You can review your history from your profile settings at any time.

Practitioner Consultations

How do I book a practitioner?

Go to the Expert Directory, browse available practitioners, select a time, and book. You'll receive a confirmation with a secure session link.

How much do consultations cost?

Prices are set by each practitioner. Check their profile for their current rates.

Can I cancel or reschedule?

Yes, from your dashboard or by contacting support. Please give at least 12 hours' notice.

Data & Privacy

Is my data safe?

Yes. Your conversations are encrypted. We do not sell, trade, or share your personal information with third parties.

Can I delete my data?

Yes. You can request full deletion of your account and associated data by emailing support@samsguide.app or through your profile settings.

Still have questions?

Our support team is happy to help.

Contact Support