Privacy Policy

Your health journey is deeply personal. We take your privacy seriously and are committed to being transparent about how we handle your data.

Last updated: July 2026

1. What We Collect

  • When you register, we collect your name and email address.
  • When you use SAM, we store your symptom descriptions and conversation history — encrypted.
  • If you book a consultation, we collect the details needed to connect you with a practitioner (name, email, booking time).
  • We collect basic usage data (pages visited, features used) to improve the platform.

2. Why We Collect It

  • To provide you with personalised homeopathic guidance through SAM.
  • To maintain your conversation and health history across sessions.
  • To facilitate bookings between you and practitioners.
  • To improve the accuracy and relevance of SAM's recommendations.
  • To communicate with you about your account, updates, and support.

3. How We Store & Protect Your Data

  • All conversation data is encrypted at rest using AES-GCM encryption.
  • Your health information is never shared with third parties without your explicit consent.
  • We use secure HTTPS connections for all data transmission.
  • Access to your data is strictly limited to the systems that need it to function.
  • We do not sell your personal data — ever.

4. Your Rights

  • You can request a copy of all data we hold about you at any time.
  • You can request deletion of your account and associated data.
  • You can opt out of non-essential communications at any time.
  • You can update your personal information through your account settings.
  • To exercise any of these rights, contact us at privacy@samsguide.app.

5. Cookies & Tracking

  • We use essential cookies to keep you logged in and maintain your session.
  • We use anonymous analytics to understand how users interact with the platform.
  • We do not use advertising cookies or cross-site tracking.
  • You can adjust cookie preferences through your browser settings.

6. Third Parties

  • We use LemonSqueezy to process payments. Your payment information goes directly to LemonSqueezy and is never stored on our servers.
  • Practitioner video consultations may be facilitated through a third-party video platform. Applicable privacy terms will be disclosed at the point of booking.
  • We do not share your health or conversation data with any third party for marketing, research, or advertising purposes.

7. Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • We will notify you of significant changes via email or a notice on the platform.
  • Continued use of Sam's Guide after changes are posted constitutes acceptance of the updated policy.
  • The date of the most recent revision is shown at the bottom of this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out: